Claims Procedures

Producers should report claims promptly. Claims can be submitted via phone, mail, fax, or e-mail. We accept ACORD forms or any insurer’s claims forms as long as they contain adequate information that will allow us to evaluate the claim.

The Iowa FAIR Plan Association uses independent claims adjusting services for all claims and all loss assignments will be made by the Iowa FAIR Plan Association. Adjusters are not authorized to accept loss assignments for the Iowa FAIR Plan Association losses from any other source.

The Iowa FAIR Plan Association is not open on weekends nor does it have 24-hour claims service. Producers should instruct their insureds to contact them immediately in an emergency situation or in the event of a serious loss. All such information should then be reported to the Iowa FAIR Plan Association as soon a possible but no later than the next business day.

COVID-19 (CORONAVIRUS) RESPONSE & PREPAREDNESS – Click this link to read the full notice.